Brite Orthodontics is a clinic with a network of offices throughout New York. Due to company growth and acquiring new offices, they had an overflow of patient inquiries. Brite reached out to Yenda to get a team of remote call agents to manage the overflow of patient contact points.
Within 5 days, we sourced, interviewed, and put the best candidates forward for Brite to do a second interview. We have a 95% placement rate for the candidates we put forward for Brite to interview. Letting Yenda find qualified candidates for them saves their talent acquisition team time and money.
Brite carried out specific training on operations and procedures in their clinics as well as trained the Yenda team on software tools they use: Mango Voice, Cloud9, PatLive, and Sesame.
The main responsibilities of our patient management team:
In the interview process, Yenda ensured all candidates had a strong internet connection, a professional work from home set-up, white background for video calls, a proper headset for clear communication, and a quiet place to work. English is the native language here in Zambia making our young adults a perfect fit for call agent work.
